Service support
Pre-sale service
Free pre-sales consultation
Design of floor plan according to customer’s house building requirements, free design of foundation construction drawings for customers.
Conduct on-site inspections of the construction site
Conduct on-site surveys of water temperature, climate and topography, construction documents, project scope and quantity, resolve construction obstacles and ensure smooth progress of the project construction.
After-sales service
24/7 Customer Support
When we receive a repair call from a customer, we respond quickly within 24 hours and solve the problem for the customer.
On-site repair within 7 days
After carefully understanding the warranty customer’s situation, we’ll arrange for a repair technician to visit within 7 days, ensuring peace of mind.
Regular Follow-up Visits
For projects we undertake, we conduct regular follow-up visits to ensure customer interests and provide a customer-friendly experience.
Timely Handling of Quality Issues
For project quality issues, we adhere to the principle of early repair, early resolution, and early peace of mind in our after-sales service, resolving issues for our customers as quickly as possible.